Quality is integral to our business and an important component of our company culture.
We attained ISO 9001 accreditation, the internationally-recognised quality management system standard, as far back as 1997 - one of the first companies in the industry to hold this standard. Our quality process encompasses all aspects of the business - from identifying new products and features, through design and manufacture to supporting our customers through training and product maintenance services.
We have identified and regularly review key objectives and measurements that help pinpoint our strengths and weaknesses and - more importantly - identify areas for improvement. These include performance related measurements such as the development and testing of software against plans, the delivery of acceptable products within agreed timescales, performance against SLAs and the capture of support trends. Regular quality audits internally and by LRQA ensure that the high standards we set continue to be acheived.
We benchmark our products against competitors - not only to ensure we offer the best technical solutions, but also - through careful financial management, the most cost-effective solutions. All these activities lead to continual business improvement and highly satisfied customers.