General

Yes. The Symphony Quality Management module includes call traffic analysis reports at corporate level for a global overview of call traffic across your organisation. In addition, call traffic comparison reports are provided at group and agent levels to give you a more detailed picture of call traffic and specifically to show how departments and individuals' call traffic activity compares to each other and to corporate benchmarks.
on 02/21/2014
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Yes. The Symphony system can handle many different types of media in a single system and these media can all be replayed in the same way via the Personal Assistant client. For high-capacity systems different media types can be distributed across more than one system due to the scalability provided by the modular nature of the Symphony system.
on 02/18/2014
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Yes. Due to the modular and distributed nature of the Symphony system, it is easy and simple to have ‘Acquisition Modules’ recording and storing data at several physical sites and have them catalogued at one or more central database locations. Users can then access any recordings from any Acquisition Module by connecting to the central database. More than one database server can catalogue the Acquisition Modules to provide for redundancy and resilience.
on 02/18/2014
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Yes. Symphony Netstore Gateway can store recordings on any network storage volume. Netstore Gateway supports simple SMB shares, FibreChannel SANs and iSCSI targets as valid storage locations. Talk to our Technical Sales Team for more information on how we can integrate Symphony storage into your current network infrastructure.
on 02/18/2014
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The Symphony system can be configured to archive recordings to DVD-RAM removable optical media for safe off-site storage. To replay archived recordings that are no longer stored locally, simply insert the required DVD-RAM into the system and the recordings will be made available to the users via Personal Assistant.
on 02/18/2014
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Yes. Symphony supports several methods for achieving compliance. Please see the page PCI-DSS Compliance for more detailed information.
on 01/29/2014
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Very probably. We've been recording phones for nearly twenty years so we have support for a truly vast range of devices. We're very friendly so just give us a call if you want to double check.
on 01/14/2014
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Symphony is one of only three systems formally approved for the recording of police interviews by the UK government. The three systems were chosen in an open competition run by the National Police Improvement Agency. Sixty five recording companies entered the competition. Of the three systems finally approved, Symphony achieved the highest score on technical merit. The audio and video data recorded by Symphony is used in court every day as part of serious criminal trials.
on 01/14/2014
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No problem. With the exception of the TDM modules, all Symphony modules can be installed on VMs. Symphony is tested on VMWare and HyperV
on 01/14/2014
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Symphony's modular approach makes it easy to implement a hybrid solution with most of the modules hosted in the cloud and only the TDM or VoIP recording modules installed on site.
on 01/14/2014
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Yes. The modules are all compatible and can be installed on the same server. In larger systems the modules can also be installed on separate physical machines but they still appear as one unified system. This distributed model is frequently used by organisations that have branch offices. In this case appropriate recording modules can be installed at the branches while all data management components are hosted at head office or in a data centre.

on 01/14/2014
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Symphony is a communications recording and analytics platform. It is made up modules, each of which performs a specific function such as recording VoIP calls or Screen Recording for example. There are some core modules that are always present but others can be added to enable specific capabilities.
on 01/14/2014
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