Call Recording

Mobile Phone Recording

Due to the modular and scalable nature of the Symphony system there is no real upper limit to the number of mobile phones that can be recorded in a single solution. No matter how many mobiles are recorded, the data will still be accessible from any single Personal Assistant client.
on 02/24/2014
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No. Our mobile phone recording solution will work on almost any mobile phone and is totally transparent to the user.
on 01/23/2014
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VoIP Recording

Due to the modular and scalable nature of the Symphony system there is no real upper limit to the number of extensions that can be recorded in a single solution. As the number of extensions that can be recorded on a single physical system is reached, more physical systems can be added and by there being a single point of connections for clients, the join is seamless and all extensions will be available to view in the same list.
on 02/24/2014
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Yes, the Symphony Call Recording solution can passively sniff VoIP networks and process VOIP communications that are detected. In this passive configuration Symphony can still be configured to include or exclude extensions based on customer preference.
on 02/24/2014
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Yes, Symphony supports recording of SIP trunks in addition to recording of VoIP extensions. The two recording methods can even be mixed in the same solution.
on 02/24/2014
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Yes. Symphony can distinguish between different VoIP protocols and process calls accordingly.
on 02/24/2014
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Yes. A range of active recording integrations are available for a variety of VoIP PBXs including Cisco, Nortel and Mitel. . Talk to our Technical Sales Team for more information on how we can integrate Symphony with your current PBX vendor.
on 02/18/2014
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TDM Recording

Yes, Symphony is capable of automatically detecting and storing standard Caller ID and DTMF digits on analogue and digital extensions as well as on ISDN trunks (where available).
on 02/24/2014
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Yes, it may be that you have several ISDN trunks with some independent analogue extensions that are not routed through these trunks. This is not a problem for the Symphony system as analogue, digital and trunk lines can all be recorded in the same unit.
on 02/24/2014
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Yes, for areas where a recording tone must be played during calls Symphony Call Recording can be configured to play a tone on the line whilst a call is in progress. The volume, frequency and duration of the tone can be adjusted according to preference and can be enabled on a per channel basis.
on 02/24/2014
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Symphony supports a wide range of PBX makes and models for analogue and digital extension types. Extra metadata may be added to recordings through one of our CTI Connectors for ease of searching and filtering. Talk to our Technical Sales Team for more information on how we can record your PBX.
on 02/18/2014
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Yes. When recordings are acquired on an ISDN trunk, there is often very little metadata at the point of recording that can be added to the call in the database.The Symphony system features CTI connectors to integrate with a large range of PBX makes and models, both current and legacy. Via these integrations, the Symphony system is able to acquire extra metadata such as the agent name or unique identifier and store it in the Symphony database against the call recording. Recordings can then be filtered and searched for based on this information in Personal Assistant.Talk to our Technical Sales Team for more information on how we can integrate Symphony with your current PBX vendor.
on 02/18/2014
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