Can I perform a quick search across all metadata fields?
Yes. Although the folder based search mechanism is powerful, sometimes you just want to type in a number, agent or other metadata item and have all matching calls returned quickly to you. The Quick Search feature allows you to do this by searching across all metadata fields, eliminating the need for creating a complex search query when perhaps only a few recordings need to be found. Quick Search is cumulative so successive quick searches can quickly narrow down your search results until you find the information that you want.