Symphony Unified Communications Recording for Government
Providing trusted communications recording and analysis for the public sector.
A Unified Approach
Our Unified Communications Recording platform, Symphony 7, provides a complete, future proof solution for your recording and training needs. Over twenty years of capturing and analysing many millions of vital communications around the world for both public and private sector organisations means you can trust Symphony to help you attain full compliance and increased business efficiency. Because Symphony is built on open architecture technologies you can be sure it will grow and adapt with your business needs.
Record All Calls and Electronic Communications
Symphony 7 seamlessly records all calls and electronic communications, whilst it's integrated, single-point management system enables you to quickly search and analyse multiple communications channels, including:
- Fixed Line (TDM), mobile and VoIP
- Screen data
- Multi-room ambient audio and video
- Face-to-face meetings
- Supports end-to-end case reconstruction and dispute resolution
Evidential Grade with Lightning Fast Data Retrieval
All Symphony recordings are evidential grade. Coupled with lightning fast data retrieval and advanced search tools, Symphony delivers some of the most powerful solutions available on the market today. Audio Search technology analyses and searches vast quantities of data for spoken phrases and key-words across voice all communications channels at the touch of a button and Symphony's uncompromised audio quality means that integration with emerging Voice Analysis Technologies is guaranteed for the years ahead.
Cost Effective Single Solution with tangible ROI
Improve staff performance using Symphony 7's powerful built in Quality Management and Analysis capabilities. Review calls to define and focus staff training needs; monitor staff progress and compare performance using powerfully inciteful reports; leverage data to optimise processes and improve services - these are just some of the benefits that will see Symphony 7 quickly pay for itself!
Fully Integrated Quality Management and Reporting
Symphony's powerful but easy to use post-call analysis and reporting facilities include:
- Customisable score sheets with Question and Answer weighting
- Built-in score sheet tips to establish a standardised scoring methodology
- Extensive reports generated by selectable trends at each organisational level
- Different campaigns can be set up to cater for multiple clients with different or shared score sheets for each campaign
Security Brings Peace of Mind
Our storage is fully secure and heavily audited to give you peace of mind - in fact, this is why Symphony technology is so secure it is entrusted to provide evidential recording by many police forces.
Open, Scalable and Flexible
Symphony's modular system allows it to scale fully with your requirements and evolving business needs. Because it's built on open architecture technologies, Symphony can integrate with best-of-breed solutions that will keep you one step ahead of the regulatory curve and avoid problems caused by vendor lock-in. Additionally, our unique Symphony Flex license model means that you'll never pay for more capacity than you actually need.
At Weston Digital Technologies, we understand how important your time is. Our team of dedicated Project Managers have years of experience that ensure a quick and easy implementation with a minimum of disruption to your workflows - and once installed, Symphony 7's clean and intuitive interface means that your staff will require a minimum of training.