Symphony Unified Communications Recording for Banking and Finance
Providing scalable recording and compliance solutions across the sector.

A Unified Approach

Symphony 7, our complete, Unified Communications Recording platform provides the flexible solution you need for today's evolving regulatory environment. With more than twenty years experience of capturing and analysing many millions of critical transactions for both private and public sector organisations you can trust us to help you meet compliance obligations, deliver increased efficiency and mitigate risk across your business. Because Symphony is built on scalable open architecture technologies you can rest assured that we've got you covered - not just for the regulatory requirements of today but also for the years ahead.

Record All Calls and Electronic Communications

Symphony's single-point management system provides a centralised hub from where you can play back, analyse and monitor all calls, electronic communications and ambient audio and video. Even "live" communications that are still in-progress can be monitored - and naturally, Symphony provides access to best-of-breed search and analysis capabilities across your comms channels, including:

  • Trader Voice - TDM and VoIP
  • Fixed Line (TDM), mobile and VoIP telephony from all major switch manufacturers
  • SMS
  • IM
  • Email
  • Screen data
  • CCTV
  • Ambient audio and video
  • Face-to-face meetings
  • Supports end-to-end trade reconstruction and dispute resolution

Evidential Grade with Lightning Fast Data Retrieval

All Symphony recordings are of evidential grade. Coupled with lightning fast data retrieval, Symphony delivers some of the most powerful solutions available on the market today. Audio Search technology analyses and searches vast quantities of data for spoken phrases and key-words across all voice communications channels at the touch of a button and Symphony's uncompromised audio quality means that integration with emerging Voice Analysis Technologies is guaranteed for the years ahead.

Secure Storage

Our storage is fully secure and heavily audited to give you absolute peace of mind. This is why Symphony technology is entrusted to provide evidential recording by many police forces for evidential purposes. In addition, Symphony's configurable retention periods allow you to securely retain your data for as many years as you need - way beyond the 5 years minimum mandated by MiFID II if required. We also offer flexible storage options that allow you to store data on-site or in the cloud, we even offer a hybrid solution - to suit your budget and your compliance needs - and with Symphony 7, you can securely access, retrieve and analyse all recorded data from anywhere in the world, at any time.

Open, Scalable and Flexible

Symphony's modular system allows it to scale fully with your requirements and evolving compliance obligations. Symphony's open architecture technologies integrate with best-of-breed solutions to keep you one step ahead of the regulatory curve and avoid the problems caused by vendor lock-in. Our unique Symphony Flex license model means that you'll never pay for more capacity than you need.

Cost Effective Single Solution with tangible ROI

Improve trader performance and reduce risk using Symphony 7's powerful built in Quality Management and Analysis capabilities. Review calls and incidents to define and focus training needs; monitor progress and compare performance with powerfully inciteful reports; leverage data to optimise processes and improve services. These are just some of the benefits that will see Symphony 7 quickly pay for itself!

Face-to-Face Meetings

Evolving regulation is increasingly focussing on capturing elements of communication that have not traditionally been recorded. Regulations such as MiFID II are widening the scope of recording requirements and now firms must document face-to-face meetings to maintain compliance. Symphony offers a range of meeting room recording solutions - with support for recording presentation material and video streams - to capture verbalised and non-verbalised communications between meeting attendees. With Symphony, face-to-face meetings can be documented, stored, shared and reviewed with ease; providing the missing link to complete trade reconstruction and full regulatory compliance.

Hassle-Free Implementation

At Weston Digital Technologies, we understand how important your time is. Our team of dedicated Project Managers have years of experience that ensure a quick and easy implementation with a minimum of disruption to your business - and once installed, Symphony's clean and intuitive interface means that your staff will require a minimum of training.

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Symphony 7 Overview

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Symphony Ambient Recording

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Symphony Call Recording

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The Smart Folders in Personal Assistant make it really simple to group channels for each dealerboard so finding a call couldn't be easier! The system has also proved to be very reliable with excellent support from Weston when we have needed it.

Mario Zeppetelli
Banking Systems Alalyst
Landesbank Baden-Wurttemberg

See how Symphony can help optimise your business today!