Every day, Symphony captures vast numbers of interactions for our customers including TDM, VoIP and mobile telephone calls, as well as screen recordings and other audio, video and data streams. Symphony Personal Assistant™ is the unifying application through which users and administrators interact with Symphony. With support for client and browser playback options, Personal Assistant gives our customers the means to manage, replay and analyse their captured interactions from a wide range of recorded environments.

Simple and Intuitive - we've done the hard work for you.

Personal Assistant employs a familiar Windows Explorer style interface combined with intuitive point-and-click functionality. Your staff will feel immediately at home with Personal Assistant. We've minimised the learning curve to ensure that Symphony Personal Assistant is easy to use - playing back a recording is as simple as two mouse clicks - which helps keep training requirements to a minimum. With Personal Assistant, your agents can focus on improving the Customer Experience rather than getting bogged down by unnecessarily complicated software.

Search, Replay and Analyse

Personal Assistant provides rapid and convenient access to your recordings which are are organised into Smart Folders with a familiar folder-tree layout. To play back a recording, simply select it from the displayed list and click Play!

More advanced users can access a range of sophisticated features:

  • Advanced Search
  • Live Monitoring
  • Transcription
  • User Management
  • Real time Monitoring
  • Advanced Incident Reconstruction
  • Data Lifecycle Management
    • Disposal Review Management
    • Disposal Hold
    • Protection Periods
    • Full Auditing
  • and much more...

Administration simplified

Personal Assistant simplifies the task of managing both large, geographically distributed and single site Symphony installations. We also offer options to support a staged cloud migration strategy. Administration tasks include: system configuration, user account administration, alarm management and extensive audit reporting.

Symphony grows with you

Symphony is modular. You can add functionality simply by adding components as your business grows. For example, you may wish to add advanced Quality Management tools, all of which can be accessed through Personal Assistant as and when you need.

Key Features at a glance

  • Powerful but easy-to-use replay and management facilities
  • Intuitive and familiar user interface minimises learning curve
  • Smart Folders to quickly and easily locate recordings
  • Synchronous playback of multiple media streams
  • Real-time monitoring
  • Variable Speed Constant Pitch playback
  • Fully scalable and expandable to grow with your organisation
  • Extensive auditing